Privacy Policy

Last Updated: December 2, 2024

Introduction

Famba247 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using the Famba247 app, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

  • Name, email address, and phone number
  • Profile photo (optional)
  • Payment information (processed securely through third-party payment processors)

Location Information

  • Real-time GPS location data when using the app
  • Pickup and drop-off locations
  • Route information during trips

Device Information

  • Device type, operating system, and unique device identifiers
  • IP address and mobile network information
  • App usage data and crash reports

Transaction Information

  • Ride history, dates, times, and fares
  • Driver ratings and feedback
  • Communication between riders and drivers

How We Use Your Information

  • To provide, maintain, and improve our ride-hailing services
  • To match riders with nearby drivers
  • To process payments and send receipts
  • To provide customer support and respond to inquiries
  • To send important service updates and notifications
  • To ensure safety and security of our platform
  • To detect and prevent fraud, abuse, or illegal activity
  • To analyze usage patterns and improve user experience

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With Drivers

We share necessary information (name, pickup location, phone number) with drivers to facilitate rides.

Service Providers

We work with third-party service providers for payment processing, analytics, and customer support.

Legal Requirements

We may disclose information when required by law or to protect our rights and safety.

Business Transfers

In the event of a merger or acquisition, your information may be transferred to the new entity.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-out: Opt-out of marketing communications
  • Data Portability: Request a copy of your data in a portable format

Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@famba247.com

Phone: +263 778 179 409

Address: 1 Lancaster Ave, Belvedere, Harare, Zimbabwe